Most providers sell bare‑minimum helpdesk and call it “managed IT.” We bundle security, backups, licensing, monitoring, and support into a single, predictable per‑user price. That means fewer surprise invoices, stronger security by default, and one partner who owns the outcome instead of pointing fingers.

Everything your users need to work securely and reliably every day, including:

• Microsoft 365 Business Standard licensing and management

• Managed EDR/EPP on endpoints, plus patching and updates

• Intune device management for up to 2 devices per user

• Email, OneDrive, SharePoint, and endpoint data backups

• Email security, DNS/web filtering, and malicious domain protection

• MFA, Conditional Access, and identity threat detection

• Secure remote access (VPN/Zero Trust)

• Dark web monitoring, posture management, and XDR/SOAR coverage

• Business‑hours helpdesk with documented SLAs

• Semi‑annual reviews, reporting, and license optimization
  

• Cloud servers and heavy infrastructure are billed transparently as pass‑through at cost.

Hourly IT rewards reacting to problems. Our model rewards preventing them. For a fixed per‑user fee, we include monitoring, security, backups, and support so you’re not deciding whether to “pay extra” every time something breaks. You know your IT cost in advance and we’re incentivized to keep things stable.

• Endpoint Detection & Response (EDR) + Endpoint Protection Platform (EPP)

• Network Detection & Response (NDR)

• Identity Threat Detection & Response (ITDR) with MFA and Conditional Access

• Web content and DNS filtering, malicious domain protection

• SaaS & Cloud Security Posture Management (SSPM & CSPM)

• Correlated alerts across data sources (XDR) and customized response playbooks (SOAR)

• Dark web credential monitoring and monthly threat intel reporting

This is the type of layered security usually reserved for larger enterprises, packaged for small and mid‑sized businesses.

Having Microsoft 365 is not the same as having it configured, secured, and monitored. We:

• Harden M365 with MFA, Conditional Access, and secure baselines

• Manage licenses, add/remove users, and optimize costs

• Implement and monitor backups for Exchange, OneDrive, and SharePoint

• Configure security and compliance features many tenants never turn on

• Provide support when users have issues with email, files, or apps

• You keep the platform; we make sure it’s used securely and effectively.

1. Initial assessment of your current environment

2. Security hardening and baseline configuration

3. Rollout of monitoring, EDR, backups, and policies

4. User onboarding (accounts, licenses, MFA, devices)

5. Go‑live support window and first review meeting

   Most small environments are stabilized in weeks, not months, and we handle as much of the technical heavy lifting as possible.