Your Questions, Answered.

  • Most providers sell bare‑minimum helpdesk and call it “managed IT.” We bundle security, backups, licensing, monitoring, and support into a single, predictable per‑user price. That means fewer surprise invoices, stronger security by default, and one partner who owns the outcome.

  • Hourly IT rewards reacting to problems. Our model rewards preventing them. For a fixed per‑user fee, we include monitoring, security, backups, and support so you’re not deciding whether to “pay extra” every time something breaks. You know your IT cost in advance and we’re incentivized to keep things stable.

    • Endpoint Detection & Response (EDR) + Endpoint Protection Platform (EPP)

    • Network Detection & Response (NDR)

    • Identity Threat Detection & Response (ITDR) with MFA and Conditional Access

    • Web content and DNS filtering, malicious domain protection

    • SaaS & Cloud Security Posture Management (SSPM & CSPM)

    • Correlated alerts across data sources (XDR) and customized response playbooks (SOAR)

    • Dark web credential monitoring and monthly threat intel reporting

    This is the type of layered security usually reserved for larger enterprises, packaged for small and mid‑sized businesses.

  • Having Microsoft 365 is not the same as having it configured, secured, and monitored. We:

    • Harden M365 with MFA, Conditional Access, and secure baselines

    • Manage licenses, add/remove users, and optimize costs

    • Implement and monitor backups for Exchange, OneDrive, and SharePoint

    • Configure security and compliance features many tenants never turn on

    • Provide support when users have issues with email, files, or apps

    • You keep the platform; we make sure it’s used securely and effectively.

  • Initial assessment of your current environment

    1. Security hardening and baseline configuration

    2. Rollout of monitoring, EDR, backups, and policies

    3. User onboarding (accounts, licenses, MFA, devices)

    4. Go‑live support window and first review meeting

      Most small environments are in good shape within a few weeks, and we handle as much of the technical heavy lifting as possible.