Hi, I’m Alexander Alvarez.
I started Far Out I.T. in 2023, after 11 years doing Tier 3 support inside other people’s managed service providers. Tier 3 is where the tickets nobody else could solve end up, across hundreds of different environments, so I kept seeing the same pattern: small businesses paying real money for IT and still getting the bare minimum. Basic helpdesk sold as managed IT, with security, backups and licensing quietly left as the customer’s problem.
Far Out I.T. is priced the other way around. One flat rate per user, with the security stack, the backups and the oversight already in it, so there is never a conversation about whether protecting your business is worth an extra line item.
When you call, you get me. The same person who set your systems up, who already knows what is in your building.
My Approach
Every environment I take over gets the same first move: find out what is actually running, what is exposed, and what nobody has looked at in two years. Then fix it in the order that reduces the most risk. Not a sales pitch, a punch list.
Fix the root cause
Break-fix providers get paid to answer the same ticket again next month. On a flat rate, a problem that keeps coming back comes out of my time, so it gets fixed properly the first time.
No surprises
The same invoice every month, response times in writing, and a review twice a year that tells you what changed, what it cost, and what I recommend next.